FAQ

Does support cover onsite support?
The level of support and SLA depends on the support tier the customer is subscribed for, all our standard support subscriptions are provided via the support...
Wed, 20 Apr, 2022 at 2:17 AM
Am I guaranteed a solution?
While our support team makes every effort to provide a solution to customer issue with the OpnBI application. However, OpnBI and its subsidiary cannot guara...
Wed, 20 Apr, 2022 at 2:18 AM
What does support includes?
Support will ensure that you are covered throughout your subscription period for any product-related issues not only that you will get patches for bug fixes...
Wed, 20 Apr, 2022 at 2:18 AM
I have paid for the support, what is the next step?
If you have paid for the support, kindly wait for the clear fund to be received by OpnBI (Typically takes 2-5 business days). You will be issued with a supp...
Wed, 20 Apr, 2022 at 2:19 AM
I want to resell OpnBI? Can I do this?
We have various partners program which will allow you to sell OpnBI products and services, for more information, kindly visit our partners' page https:/...
Wed, 20 Apr, 2022 at 2:19 AM
I want to redistribute OpnBI as part of my own application? Can I do this?
Redistribution of OpnBI is permitted under OpnBI OEM program. Please contact sales for all OEM related queries at sales@opnbi.com
Wed, 20 Apr, 2022 at 2:20 AM
Am I allowed to make changes to the OpnBI source code or customize OpnBI?
OpnBI does not allow anyone to make changes to the source code, you must use the OpnBI application as it is basis only. However you are allow to use the ext...
Wed, 20 Apr, 2022 at 2:20 AM
What is opnBI?
OpnBI is an Enterprise Business Intelligence Application and Reporting Server, Free for both personal and business use, there are no license fees to pay or ...
Wed, 20 Apr, 2022 at 2:21 AM
Is OpnBI free?
Yes, there is no licensing cost and it comes with unlimited users. The only time you would pay is if you want to subscribe for a paid support.
Wed, 20 Apr, 2022 at 2:21 AM
How can I access OpnBI support?
The users can get community support through various channel, public forums, documents, video etc. User can also subscribe for paid support through OpnBI pai...
Wed, 20 Apr, 2022 at 2:21 AM